Support

Three places to look, depending on what you need: the documentation, the service desk, and the record of what we no longer sell.

Knowledge Base

Documentation for the platform — how-to guides for the tasks, reference pages for the detail, and the concepts underneath both. It covers Brainsalt Hub and part of Backstage today, it is searchable, and it is still growing.

Knowledge Base

Service and support portal

Where a case is raised and tracked, in English or German. A server collects its own logs into a single download first, so a question arrives with the evidence already attached.

help.brainsalt.com

End of life

Servers and controllers we no longer sell, each with the model that replaces it. Kept published because an installation commissioned ten years ago is still running, and whoever maintains it needs to know what is in the rack.

End of life