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    • BX Series Software
      Core of B7&B8 Series Server
      • Backstage
        Core Media Server Software
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        Show and F/X Programming with Support for Various Device Vendors
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        Camera Based Motion Detection for Interactivity
      • Calibrator
        Camera Based Calibration of Multi-Channel Projection
      • Media Manager
        Audio and Video Manager
    • B8/B9 Series Server
      Uncompressed 2K/4K/8K Media Servers with up to 35 GB/s internal bandwidth and 8 x 8K outputs
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        Find a B8/B9 Series Server based on required Bandwidth and physical Outputs
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        Optional Add-ons for B8/B9 Series Server
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              • Overview
              • Start Here
                • What is Backstage?
                • Your First Project
                • How Backstage Thinks
              • Reference
                • UI Reference
                  • How to Use the Performance Overview Window
                  • How to Use Guidance and Tooltips
                • Node Reference
                • Template - How-to guide
                • Template - Troubleshooting article
                • Settings Window Reference
                • How to Use the AI Assistant
              • FAQ
                • What is the difference between a Display and a Surface?
                • What video formats does Backstage support?
                • Why do i hear no audio output?
                • How do I loop a sequence automatically?
                • Can I mix 8-bit and 10-bit outputs on the same server?
              • Installation Scenarios
                • Play 1 Video on Multiple Displays
                • Dynamically Play Audio Files from a Drive
                • Capture and Re-map a Video Stream
                • Play a Video on a Segmented LED Screen
                • Sync Playback Between 2 Video Servers
                • Play 3D Content with 2 Projectors
                • How to Map and Simulate an LED Facade on a Building
              • Common Workflows
                • Content & Media
                  • Receive an NDI Stream
                  • Render from Unity into Backstage
                  • Supported Capture Hardware
                  • Supported Media Types
                  • How to Set Up ST 2110 (SMPTE 2110) Inputs and Outputs
                  • How to Set Up DeckLink (Blackmagic Design) Capture and Output
                  • How to Record Output to File
                  • How to Capture a Virtual Monitor
                  • How to Convert Media with the Drop Converter
                  • How to Import Multiple Media Files at Once
                • Scene , Display, Led and Projection
                  • Set Up a Projection Surface
                  • Blend Multiple Projectors
                  • Set Up a Panoramic Scene
                  • Map Content to an Irregular Shape
                  • Route Projectors and Displays to Outputs (Video Routing)
                  • How to Set Up Stereoscopic (3D) Output
                  • How to Preview LED Content in the Scene View (LED Simulation)
                  • How to Enable or Disable an Output
                  • How to Export a Surface as an OBJ File
                  • How to Recover an Output When a Monitor Is Unplugged or Moved (Ghost Outputs)
                • Show Control & Automation
                  • Your First Graph
                  • Trigger Playback via UDP
                  • Build a Multi-Step Show
                  • Sync to Timecode (LTC)
                  • Integrate with Conductor
                  • How to Control Backstage via OSC
                  • Build a Presenter Interface for Operators
                  • How to Synchronize Playback Across Multiple Servers (PTP & Observer)
                  • Integrate with Backstage via the REST API
                  • How to Set Up ArtNet and sACN Pixel Output
                  • How to Create Crossfade Transitions Between Events
                  • How to Use Node Editor Templates
                  • DMX Mapping Window
                  • How to Build and Serve Web Pages with the Web Console
                  • How to Control Backstage via the JSON Remote Control Protocol
                  • How to Use the Stepper Window
                  • How to Use the Broadcast Scheduler
                  • How to Drive Backstage Headlessly with the Automation API
                  • How to Control Backstage with the Bitfocus Companion Module
                • Calibration & Blending
                  • Apply a Blend Mask to an Output
                  • How to Configure Projector Warping (Mesh Warp)
                  • How to Use Camera Calibration (CalibratorLite)
                • How to Use Workviews to Save Window Layouts
                • How to Control a PTZ Camera from Brainsalt Hub
              • Troubleshooting
                • Performance Issues
                • Output Not Displaying
                • Node Editor: Connections Not Firing
                • Assets Not Loading
                • Multi-Server Sync Issues
              • Server Management (Brainsalt Hub)
                • Getting Started with Brainsalt Hub
                  • What is Brainsalt Hub?
                  • How to Use the Brainsalt Hub Desktop App
                  • Discover Servers and Set a Server's IP Address
                  • How to Sign In to a Server for the First Time
                • Server Configuration
                  • How to Manage Users and Roles
                  • How to Back Up and Restore Server Configuration
                  • Display and GPU Configuration
                    • How to Force an EDID onto a Display Output
                    • How to Set Output Color Format, Bit Depth and Range
                    • How to Enable Genlock
                    • How to Create an NVIDIA Mosaic Display Grid
                    • How to Add a Virtual Monitor
                    • How to Remove Outputs from the Windows Desktop
                    • Display Startup Options and Resetting the Display Configuration
                • Operation & Monitoring
                  • How to Control Server Power
                  • Monitor Server Health and Hardware Status
                  • How to Check GPU Output Signal Status
                • Remote Access to a Server
                  • How to Access the BMC KVM Console from Brainsalt Hub
                  • How to Control Backstage from a Web Browser (Remote UI)
                • The Server Front Panel
                • Brainsalt Hub Reference

              Troubleshooting

              Last updated 9 April 2026

              Guides for diagnosing and resolving common Backstage issues. Each article leads with the symptom so you can find the right guide quickly.

              • Performance Issues
              • Output Not Displaying
              • Node Editor: Connections Not Firing
              • Assets Not Loading
              • Multi-Server Sync Issues

               
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