Troubleshooting

Last updated 8 August 2026

Start from what you can see. Each article below leads with a symptom rather than a cause, so the fastest route is to find the line that matches your screen and follow it.

Decide which half of the system it is first. If the server will not come up, has no address, or its hardware reports a fault, the answer is not here — start in Brainsalt Hub - Set Up and Manage the Server. A missing output or an undetected display is almost always a server question, not a Backstage one.

Find the symptom

What you see	Go to
A screen is black, or content is not reaching a projector or display	Output Not Displaying
Media stutters, frames drop, or the machine cannot keep up	Performance Issues
An asset will not import, shows an error state, or refuses to preview	Assets Not Loading
A graph looks correct but nothing happens when it should	Node Editor: Connections Not Firing
Two servers drift apart, or do not start together	Multi-Server Sync Issues
Backstage crashes at startup on a machine with Direct-2-Display outputs	Crash on Startup with Direct-2-Display and OBS Hook

If none of these match

FAQ — short answers to the questions that come up most.
Check GPU Output Signal Status — what the outputs are actually sending, read-only and available to every role. Worth checking before assuming the fault is in the show.